Refund policy
Return & Refund Policy — Vaynatics
Last Updated: May 2026
At Vaynatics, customer satisfaction is important to us. Please review the following policy carefully before making a purchase.
1. General Return Eligibility
To qualify for a return, items must:
- be unworn;
- unused;
- unwashed;
- in original condition;
- include original tags and packaging where applicable.
We reserve the right to refuse returns that do not meet these conditions.
2. Return Window
Customers must request a return within:
30 days of delivery.
Requests submitted after this period may be denied.
3. Non-Returnable Items
The following items may not be eligible for return:
- final sale items;
- clearance products;
- gift cards;
- promotional items;
- worn or damaged products;
- items returned without original packaging.
4. Refund Process
Once your return is received and inspected:
- approved refunds will be issued to the original payment method;
- refunds may take several business days to appear depending on your bank or payment provider.
Shipping costs are generally non-refundable.
5. Exchanges
We may offer exchanges depending on:
- product availability;
- sizing availability;
- inventory status.
Exchange eligibility is determined at our discretion.
6. VIP Membership Refund Policy
VIP Membership fees are generally non-refundable.
By enrolling in the VIP Membership, customers authorize recurring monthly charges of:
$39.95 USD per month until canceled.
Customers may cancel their membership at any time to prevent future billing.
Cancellation does not automatically generate refunds for previous charges unless required by applicable law.
7. Subscription Cancellation
Customers may cancel their VIP Membership through:
- their customer account portal;
- account settings;
- or by contacting support.
Once canceled:
- future recurring charges will stop;
- current billing periods remain active until expiration.
8. Chargebacks & Disputes
Customers agree to contact Vaynatics support before initiating chargebacks or payment disputes.
Fraudulent or abusive chargebacks may result in:
- account termination;
- membership cancellation;
- refusal of future service.
We reserve the right to dispute invalid chargebacks with payment providers.
9. Damaged or Incorrect Orders
If you receive:
- damaged products;
- defective items;
- incorrect orders,
please contact support within:
7 days of delivery
with:
- order number;
- photos of the issue;
- description of the problem.
10. Return Shipping
Customers may be responsible for return shipping costs unless:
- the item arrived damaged;
- the wrong item was sent;
- or otherwise required by law.
We recommend using tracked shipping for all returns.
11. Fraud Prevention
Vaynatics reserves the right to:
- refuse suspicious returns;
- limit excessive refund requests;
- investigate unusual activity;
- restrict abusive customers.
12. Contact Us
Support Email:
vaynatics@use.startmail.com
Website:
Vaynatics