Shipping policy

Shipping Policy — Vaynatics

Last Updated: May 2026

At Vaynatics, we aim to provide reliable and efficient shipping for all customers. Please review this Shipping Policy carefully before placing an order.

1. Order Processing Time

Orders are typically processed within:

1–5 business days

after payment confirmation.

Processing times may vary depending on:

  • product demand;
  • inventory availability;
  • order verification;
  • holidays;
  • promotional periods;
  • carrier delays.

Processing time does not include shipping transit time.

2. Shipping Time Estimates

Estimated shipping times may vary depending on destination and carrier conditions.

Typical estimated delivery windows:

  • Canada: 5–12 business days
  • United States: 5–12 business days
  • International: 7–21 business days

These are estimates only and are not guaranteed.

3. Shipping Delays

Vaynatics is not responsible for delays caused by:

  • customs processing;
  • carrier disruptions;
  • weather conditions;
  • holidays;
  • incorrect customer information;
  • force majeure events;
  • international shipping disruptions.

Delivery dates are estimates only.

4. Tracking Information

Tracking information may be provided once an order has shipped.

Customers are responsible for monitoring shipment tracking updates.

Tracking updates may take several business days to appear after shipment creation.

5. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • shipping addresses;
  • contact information;
  • delivery details.

Vaynatics is not responsible for:

  • lost shipments;
  • delivery failures;
  • delays

resulting from incorrect customer information.

Orders returned due to incorrect addresses may require additional shipping fees before reshipment.

6. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Vaynatics is not responsible for:

  • lost packages;
  • stolen packages;
  • delayed deliveries;
  • carrier errors.

Customers should contact the carrier directly for delivery-related claims where applicable.

We may assist customers at our discretion.

7. Customs, Duties & Import Fees

International customers may be responsible for:

  • customs duties;
  • import taxes;
  • brokerage fees;
  • VAT;
  • additional government charges.

These fees are determined by local authorities and are the customer’s responsibility.

Vaynatics is not responsible for customs delays or additional import charges.

8. Split Shipments

Orders containing multiple items may arrive in separate shipments depending on:

  • warehouse availability;
  • inventory location;
  • shipping optimization.

Customers may receive separate tracking numbers for split shipments.

9. Shipping Protection

If shipping protection or package protection is offered at checkout, coverage terms may apply separately.

Customers should review any applicable protection terms before purchase.

10. Refused Deliveries

Orders refused by customers may:

  • be subject to return shipping costs;
  • incur restocking fees;
  • receive partial refunds only.

Original shipping fees may not be refundable.

11. VIP Membership Shipping Benefits

VIP Membership shipping perks, including priority handling or promotional shipping offers, may vary depending on:

  • product availability;
  • destination;
  • carrier limitations;
  • promotional periods.

Shipping perks are not guaranteed and may change at any time.

12. Fraud Prevention & Order Verification

For security purposes, Vaynatics reserves the right to:

  • delay shipment;
  • request verification;
  • cancel suspicious orders;
  • refuse fulfillment

where fraud, abuse, or suspicious activity is suspected.

13. Contact Information

Business Name:
Vayna Holdings LLC

Email:
vaynatics@use.startmail.com

Website:
Vaynatics